AI Disruption to Call Centers and BPO Companies
+15.42%current return
"I would not want to be long any call center, business process outsourcing companies. Teleperformance is a big one in France, and Concentric in the United States is also likely to suffer as AI automates call centers."
— Edwin Dorsey
Edwin Dorsey highlights the significant threat of AI to the call center and business process outsourcing sectors. As AI begins to automate customer service functions, companies like Teleperformance and Concentric are expected to experience declining profitability, making them unattractive long-term investments.
High ConvictionScore: 8.0
Stock Idea •Stansberry Investor Hour • about 1 month ago